Implementing change is never easy, yet change is happening all around us at a transformational pace. Companies must either adapt to change and find ways to improve or fall by the wayside. In successful companies, innovation and change are a way of life. A manager's job often involves creating a stable work system and work force, then undoing that system and implementing a new one when needed. CBA teaches leaders and managers the art of leading and managing change.

Our process involves looking at change from a systems perspective. We work with a company to develop a road map for change by working through a six-step change process that includes identifying the overall direction for change, assessing employee readiness, developing a change team, developing communication plans, starting with incremental change, and monitoring and evaluating progress on an ongoing basis.

We measure our success by measuring the actual change in work (alignment) and by assessing both employee satisfaction and customer satisfaction. Depending upon the nature of the change, we also measure improvements in reducing costs, and gains in financial and operational measures.

When we work with a company on organizational change, our objective is to help the company and its managers and employees implement a new way to compete in the marketplace.

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